Clear booking terms
Cancellation policy
Find the conditions that apply to your stay according to the selected rate and booking channel.
Last updated: 14 August 2026
The applicable policy depends on the rate purchased and the booking channel. The terms stated in your booking confirmation are the definitive reference for your stay.
Rate 1
Non-refundable
In the event of cancellation, modification, no-show or early departure, the amount due under the selected rate will not be refunded.
Refund: 0%
Rate 2 · Booking.com
Refundable up to 21 days
- More than 21 days before arrival: free cancellation and a 100% refund.
- From 21 days before arrival: the reservation becomes non-refundable.
The request must be made through Booking.com and remains subject to the terms stated in the platform’s booking confirmation.
Rate 3 · Official website
Direct booking terms
- More than 21 days before arrival: free cancellation and a 100% refund.
- From 21 to 10 days before arrival: a penalty equal to 50% of the total booking amount applies.
- Less than 10 days before arrival: a 100% penalty applies and the reservation is no longer refundable.
Bookings paid by bank transfer
Reservations paid by bank transfer follow the policy for bookings made through the official website, unless an expressly non-refundable rate was selected. The applicable terms are also stated in the booking confirmation according to the selected rate.
How to request a cancellation
For a direct booking, email info@lesuites.it and include the guest’s name, stay dates and booking reference. A cancellation becomes effective when it is received and confirmed in writing by the property.
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